FAQs

👕 Sizing & Product Info

How do I know what size apparel to order?

We provide a detailed sizing chart link on every product page. We highly recommend measuring a favorite t-shirt or hoodie from your current closet and comparing it to our charts to guarantee a perfect fit.

How should I wash and care for my items?

To keep your apparel looking fresh and prolong the life of the print:

• T-shirts & Apparel: Machine wash cold, inside-out, with like colors. Tumble dry low or hang dry. Do not iron directly on the graphic design.

• Mugs: Our ceramic mugs are both microwave and dishwasher safe, though hand-washing will keep the print pristine for years to come.

• Hats: We recommend spot-cleaning hats with a damp cloth and mild detergent. Do not put hats in the washing machine or dishwasher.

📦 Shipping & Delivery

How much does shipping cost?

Shipping is calculated at checkout based on the weight, dimensions, and destination of your order. Small items like single stickers and buttons qualify for budget-friendly flat-rate untracked shipping, while larger items are calculated at standard Canada Post rates.

Will I get a tracking number?

It depends on what you order:

• Apparel, Hats, & Mugs: Yes. These items always ship via tracked parcels, and a tracking link will be emailed to you as soon as the label is printed.

• Stickers & Buttons (Ordered Solo): To keep costs low for you, these are sent via standard regular untracked mail.

• Note: If you buy a t-shirt and a sticker together, the entire order will automatically be combined into a tracked parcel.

How long will it take to get my order?

• Processing Time: It typically takes 1 to 3 business days to pick, pack, and prepare your order for shipping.

• Delivery Times (Canada Post): Domestic shipping generally takes 2 to 7 business days, while orders shipped to the US or internationally can take 5 to 15 business days depending on local customs processing.

🔄 Orders, Returns & Damages

Can I change or cancel my order after it's placed?

Because we try to process and fulfill orders as quickly as possible, we can only accommodate changes or cancellations if your order has not yet been processed by our fulfillment team. Please email us immediately at [Insert Email] with your order number.

My mug (or other item) arrived broken. What do I do?

We pack our fragile items securely, but rough transit happens. If your item arrives damaged or defective, please take a clear photo of the damage and email it to us at [Insert Email] within 7 days of delivery. We will ship you a replacement immediately at no extra cost.

What is your return policy?

We offer a 30-day satisfaction guarantee on our standard items. Items must be unwashed, unworn, and in their original packaging to be eligible for a refund or exchange. (Optional variation if you prefer a Final Sale approach: All sales are final. We only offer replacements or fixes if an item arrives damaged, defective, or if we accidentally sent the wrong size/style.)

💳 Payments & Security

What payment methods do you accept?

We accept PayPal, as well as all major credit cards (Visa, Mastercard, and American Express) processed securely through our checkout system.

Is my payment secure?

Absolutely. Your security is our top priority. Our store utilizes industry-standard encryption and secure payment gateways (including PayPal's secure checkout platform) to ensure that your financial details are completely protected and never stored on our servers.